Here are my take-aways on important psychological principles discussed by psychologist Helen Morris-Brown.
- She suggests treating text-based communications like verbal communication by responding sooner than later. With some types of digital communication, when there is more of a distance from the receiver, there is less expectation of communication. Only say things over text-based communication that you would be willing to say in-person.
- For behaviors, maintaining a good relationship of mutual trust between people is a consistency of successful interactions between each other. By matching expectations from both sides, trust can be maintained. She provides examples of mismatched expectations in a car dealership, and with a magic trick demonstration of “solving” a Rubik’s Cube in front of the audience by throwing it up.
- The psychologist talks about compliments. She explains that using multiple compliments can be more efficient than just one, and genuine sincerity is essential for conveying the message. Associating with more compliments leads to happier feelings and a sense of reward.