Do people want consistency? Or do they want variety? In our world, this is a real question. On the one hand, consumers want consistency and precision. When people go to McDonald’s to purchase a cheeseburger, they know what they are getting every time they buy it, due to predictability (Ritzer 105). Andy Warhol outs the consistency in this: “What’s great about this country is America started the tradition where the richest consumers buy essentially the same things as the poorest. You can be watching TV and see Coca-Cola, and you can know that the President drinks Coke, Liz Taylor drinks Coke, and just think, you can drink Coke, too. A Coke is a Coke and no amount of money can get you a better Coke than the one the bum on the corner is drinking. All the Cokes are the same and all the Cokes are good.” Coca Cola is consistent so anyone can enjoy the product, and every Coke is the same, no matter how much is paid for it. However, consumers sometimes want to have a say in what they receive in a product. That may be a color preference, flavor, consistency or other options. Purchasing soda is an example of how variety comes into play. The consumer gets a choice, but different flavors may vary in appeal and in price. There is no lack of familiarity because the taste is expected. Consistency is a good quality in a product line, but variety is frequently desired as well.
One company that is often engaging in planned obsolescence when a product is destined to become obsolete is Apple Incorporated (Elmer-DeWitt). Their tactic is to release a few new features with each model of their iPhone devices so their customer base will want to upgrade to a newer model. Companies add new features to their products all the time, but Apple often withholds, and even removes these features that are in other phones for years, such as the NFC chip and in the newest generation, the headphone jack (Kastrenakes). The author of this essay took a quick poll of 100 people who owned iPhones. 51 people had iPhones from the 6th generation, 20 had iPhones from the 5th generation, and only 19 had phones from the 7th generation which was released on September 7th, 2016. The people who participated in the poll were current US residents and used an iPhone as their primary cell phone. As seen from the results of this survey, not many people were early adopters of the newer iPhones because they were either happy with their current devices or did not want to lose essential features such as the headphone jack. This is an example of how consistency and planned obsolescence can go wrong, because if there is an outdated piece of technology that people expect on their devices, removing it destroys what customers come to expect from company.
When people purchase an iPhone, they come to expect a few things: a somewhat rectangular device with a round home button at the bottom, headphone and charger jacks at the bottom, a speaker at the top, and control buttons such as power and volume keys. Over the course of the last nine years, there have been 15 versions of the iPhone, and currently 5 different devices are in production for sale (Apple). The 3 devices from the previous generation of iPhones include a headphone jack while the 2 current devices (iPhone 7 and iPhone 7 Plus) do not. Mobile statistics demonstrate that only the four 6th generation iPhone devices and the iPhone 5c budget-phone are listed as the top 5 iPhone devices most commonly used (Mixpanel). The adoption rate for the new iPhone generation, the percentage of people who purchase newer models, is significantly behind the previous generations due to the removal of the headphone jack, which breaks the chain of consistency in the company’s products.
In the modern day, choosing a cell phone is much like purchasing a bottle of soda from the supermarket. There are many different sizes and flavors to choose from. From the low budget “can” phones to “half-gallon” phablets, the endless possibilities of sizes and flavors appeal to everyone differently yet will always be somewhat consistent, no matter what size they are. Having a mix of consistency and variety is essential for consumer acceptance in the marketplace.
Works Cited
Apple. “IPhone.” Apple, n.d. Web. 28 Nov. 2016.
Elmer-DeWitt, Philip. “John Gruber on Apple: Damned If They Do, Damned If They Don’t.” Fortune. N.p., 2013. Web. 28 Nov. 2016.
Kastrenakes, Jacob. “The IPhone 7 Has No Headphone Jack.” The Verge. N.p., 2016. Web. 28 Nov. 2016.
Mixpanel. “Mixpanel Trends – Mixpanel | Mobile Analytics.” N.p., n.d. Web. 28 Nov. 2016.
Ritzer, George. The McDonalization of Society: An Investigation into the Changing Character of Contemporary Social Life. N.p.: Wiley-Blackwell, 1993. Print.